FAQ
Answers to common questions about ordering custom merchandise and promotional products in bulk. If you still need help, email info@promomogul.com.
Ordering & Pricing
Do you offer bulk discounts?
Yes. Bulk pricing depends on product type, quantity, customization method, and timeline.
Is there a minimum order quantity?
Minimums vary by product. Many items can be produced at lower quantities, but bulk orders provide the best value.
Can you help us select the right product?
Yes. Tell us your use case (event, campaign, internal program), quantity, and budget range, and we’ll recommend options.
Artwork & Proofing
What artwork files are best?
Vector files are best (AI, PDF, SVG). High-resolution PNG can work depending on the product.
Do you provide proofs?
Proofing options depend on the product and project needs. If you require a proof, include it in your request.
Can you match specific brand colors?
We can follow brand guidelines and recommend the closest match based on the production method and material.
Shipping & Timelines
How long does production take?
Timelines vary by product and quantity. Share your deadline and we’ll recommend options that fit.
Can you ship to multiple locations?
Yes. Split shipping is available. Provide addresses and quantities in your quote request.
Do you offer rush options?
Rush options may be available depending on the product and schedule. Include your deadline for the fastest recommendation.
Still have questions?
Send us your goal and timeline. We’ll recommend the best path and pricing.