1) General
By using this website or placing an order, you agree to these Terms & Conditions and our Privacy Policy.
Terms & Conditions
These Terms & Conditions govern use of the PromoMogul website and the purchase of products and services. If you have questions, contact info@promomogul.com.
PromoMogul
Website + Orders
Custom Merchandise
2) Custom Products
Many items are produced to customer specifications (artwork, logo placement, sizing, materials, and other options). Unless required by law, custom products are not eligible for return or exchange except in the event of a confirmed defect or production error.
3) Artwork & Approvals
Customers are responsible for providing accurate artwork and instructions. If proofs are provided, the customer must review and approve them prior to production. Once approved, changes may not be possible and may require additional cost and time.
4) Production & Shipping
Production and shipping timelines vary by product, quantity, destination, and customization requirements. Any dates or estimates are provided for planning purposes and are not guaranteed unless confirmed in writing.
5) Order Issues
If you believe there is an issue with your order, contact us promptly with your order number and details so we can review. Resolution may include reprint, replacement, or other remedies depending on the issue and verification.
6) Limitation of Liability
To the maximum extent permitted by law, PromoMogul is not liable for indirect, incidental, special, or consequential damages, including loss of profits, business interruption, or delays outside of our reasonable control.
7) Use of Website
You agree not to misuse the website, attempt unauthorized access, or interfere with the site’s operation, security, or availability.
8) Updates
We may update these Terms & Conditions from time to time. Continued use of the website constitutes acceptance of any updates.
Need help before ordering?
Email us with your questions or request a quote for custom or bulk orders.